Our Customer Culture Program will help your organisation maximise every moment and turn your customers into brand champions.
We help organisations learn how to deliver great customer experiences by embedding our unique culture-first CX methodology.
Our online training program means you can explore the core ideas behind our Customer Culture Program at your own pace, and tackle your CX transformation on your own terms.
The Customer Culture Program is our unique transformation program that works with your entire organisations to build a leading CX culture and capability.
We can provide customised programs and offerings to suit your organisations specific needs, including bespoke workshops, 1:1 mentoring and CX strategy development.
Customer Culture is a transformation program for organisations looking to dramatically improve their customer experience outcomes in a structured way.
The program includes intensive skills-building sessions that build capability through the creation of critical CX deliverables for your organisation, including personas and customer journey maps.
The program helps embeds a culture of CX in your organisation through the creation of ongoing CX ideation and implementation routines.
Learn more about our methodology.
Organisations big and small and from a wide-ranging of industries can benefit from the Customer Culture program. Whether you're a startup or a Fortune 500 company, the methodology delivers impact.
Our culture-first approach involves all levels of the organisation, from senior leadership, CX managers and customer experience team members.
We take a structured approach to understanding your culture and current state CX processes, before working with you to build a plan customised to your unique opportunities and challenges.
The Customer Culture program delivers immediate value by working with team members to co-design customer personas, map customer journeys and identify CX improvement ideas through intensive skills sessions.
Our Customer Culture approach is an intensive transformation program that works with your entire organisation to build the skills, tools and mindsets to deliver amazing customer experiences.
Quantifying your CX strengths and opportunities for improvement.
Working with the leaders to learn how to develop a learning Customer Culture.
Hands-on, impactful training sessions.
Interactive and impactful training sessions
Organisation routines to ensure CX becomes part of your DNA.
The online Customer Culture program allows CX leaders to upskill themselves and their teams at their own pace through a library of professional training videos, reference material and access to an ever-growing CX toolkit.
Access to our online Customer Culture program is only $499 per person, and includes 3-months access to the CX+ platform for one user.
The online Customer Culture program includes 6 self-paced modules which each include self-paced tutorials, video content, readings as well as a suite of powerful tools to add to your CX toolkit.
Understand what it means to be a customer-centric organisation, and find out where and how you need to improve.
Use powerful empathy tools to create personas that identify the core needs and behaviours of your key customer segments.
Use existing customer data to identify your core customer segments, then conduct lean interviews to gather insights about their behaviours and needs.
Learn how to use powerful service design blueprinting tools to map your customer journeys and identify pain points and opportunities for improvements.
Design and prioritise rapid CX experiments that resolve pain points and leverage opportunities to surprise and delight your customers.
Measure the impact of your CX experiments and begin to embed customer-centric thinking into the way you work.
We can help you explore, develop, implement and refine your CX strategy. We work with you to understand your specific objectives and challenges, and rapidly put opportunities into practice.
We can deliver customised CX workshops for you and your team, on premise or delivered remotely. Our workshops are hands-on and toolkit-based, meaning you walk away with powerful new ideas to implement in your business.